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ANZ Travel Card Customer Service

Locked Bag 35006
COLLINS STREET WEST
VIC 8007

1800 094 003
within Australia



+613 9683 7777
when overseas (Please call reverse charge. If you dial the number direct, you may be charged for the call).


Call for general enquiries - 24 hours, 7 days a week.

Please report lost or stolen cards (in Australia or overseas) to one of the numbers listed above. We are available to take your call 24 hours a day.

Lost, stolen or divulged PINs


Change your PIN by visiting anz.com/travelcard or by calling ANZ Travel Card Customer Service on 1800 094 003 (within Australia) + 61 3 9683 7777 (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Travel Card (Multicurrency) Product Disclosure Statement and the Financial Services Guide (PDF) which is available by calling 13 13 14 or visiting anz.com before acquiring the product.

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To reload your card while you're away, contact your bank or financial institution to make a BPAY payment from your cheque, savings or transaction account via internet or phone banking (allow up to 3 business days). The conversion rate used will be the rate on the day ANZ receives your cleared funds from BPAY.

Please note that due to government restrictions the ANZ Travel Card cannot be used in some countries including Cuba, Iran, Syria, Sudan and North Korea.
Please check DFAT and OFAC websites and with the relevant embassies before you travel.

The ANZ Travel Card is not intended to be purchased by any person who is not a resident of Australia.

The ANZ Travel Card is not able to be linked to any ANZ account and cannot be accessed via ANZ Internet Banking. To access your card details, you will need to go to anz.com/travelcard.

Fees and charges apply for the use of ANZ Travel Card. Please see the ANZ Travel Card (Multicurrency) Product Disclosure Statement for details.

© Australia and New Zealand Banking Group Limited (ANZ) 11 005 357 522. AFSL 234527. ANZ's colour blue is a trade mark of ANZ.

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