Frequently asked questions

You'll find the answers to most
of your questions here.

If we haven't answered your question below,
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Answers

What is the ANZ Travel Card?

ANZ Travel Card is a reloadable Prepaid Visa card available to both ANZ and non-ANZ customers. It has been specially designed to give you convenient access to your own money - in the currency of your choice - while you’re travelling.

When you load currency before you travel you can lock in the exchange rate. ANZ Travel Card will allow you to load up to 10 currencies.

ANZ Travel Card is PIN protected, and is accepted at over 29 million locations worldwide wherever Prepaid Visa cards are accepted electronically - including shops, car rental companies, travel agents and Visa enabled ATMs.

When you use ANZ Travel Card to make a purchase at a merchant or withdraw cash from an ATM, the card will automatically use the currency on the card of the country of the transaction (if you have loaded enough of that currency to be able to process the transaction in full).

For example
(if you have loaded enough in these currencies), if you are in London in the morning, the card will automatically use your Great British Pounds (GBP) and then when you move to France in the afternoon, the card will automatically use your Euros (EUR).

Please note that due to trade/economic sanctions and government restrictions the ANZ Travel Card cannot be used in some countries including Cuba, Iran, Syria and Burma (Myanmar), Sudan and North Korea. Please check DFAT or OFAC and with the relevant embassies before you travel.

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What if I am not an ANZ Customer?

Anyone can buy an ANZ Travel Card but if you are not already an ANZ Customer, you will need to complete ANZ's Customer Identification Process.

 

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What currencies can be loaded on the ANZ Travel Card?

ANZ Travel Card is available in 10 popular currencies:

  • Australian Dollars (AUD)
  • United States Dollars (USD)
  • Great British Pounds (GBP)
  • Euros (EUR)
  • New Zealand Dollars (NZD)
  • Canadian Dollars (CAD)
  • Hong Kong Dollars (HKD)
  • Singapore Dollars (SGD)
  • Thai Baht (THB)
  • Japanese Yen (JPY)
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What are the benefits of the ANZ Travel Card?

  • Convenience - The ANZ Travel Card can be purchased online or over the counter at any ANZ Branch or ANZ Foreign Exchange Centre in Australia, with no credit check required.

    Please note that Federal Government legislation requires ANZ to verify the identity of all ANZ Travel Card holders. If you are not already a current ANZ customer, you must complete ANZ's Customer Identification Process.

  • Locked-in exchange rate - Load currency and lock in the exchange rate so you know exactly how much you have to spend.
  • Worldwide ATM access to withdraw cash in local currency (through any Visa enabled ATM). An ATM Withdrawal Fee applies.
  • No ANZ Transaction Fee for purchases in-store or online. Accepted electronically at over 29 million locations worldwide wherever Prepaid Visa cards are accepted electronically.
  • Please refer to the ANZ Travel Card Product Disclosure Statement for full details

  • Backup card is issued at no extra cost, in case you lose your primary card. PIN-protected for your security - each card has a separate PIN so, if you lose your primary card, your backup card will still work.
  • Reloadable
    • in Australia using BPAY® or Postbillpay® or at an ANZ Foreign Exchange Centre.
    • while overseas using BPAY via internet or phone banking. Fees apply.

      Please note BPAY and Postbillpay loads will take up to 4 business days to be processed.

  • Online access to your card balance and transaction history at anz.com/travelcard or by calling 1800 094 003 (in Australia) or +613 9683 7777 (if overseas, call costs apply).
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Is the ANZ Travel Card similar to a debit card?

ANZ Travel Card is similar to a debit card because the amount you can spend depends on the amount of value loaded on your card. It can be used for both purchases and cash withdrawals anywhere Prepaid Visa cards are accepted electronically, but unlike a debit card, the ANZ Travel Card is not linked to a bank account. The ANZ Travel Card is a specialised travel money product that you can load with foreign currency and convert back to Australian Dollars (at the applicable exchange rate) when you complete your travels.

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How do the benefits of the ANZ Travel Card compare to Travellers Cheques?

ANZ Travel Card is like a Travellers Cheque in that you lock in the exchange rate. However, unlike Travellers Cheques, the ANZ Travel Card can be used at Visa merchants and Visa-enabled ATMs worldwide, is secured by a PIN and can be reloaded.

 

 

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How secure is my money?

  • Your ANZ Travel Card is PIN protected (for ATM transactions and some purchases) and is not linked to your bank accounts. This means better protection for your money if your ANZ Travel Card is ever lost or stolen.
  • You are also issued with a backup card, which has a separate PIN from your primary card. That way, if one of them is lost or stolen, you still have access to your money.
  • You are also protected against unauthorised and fraudulent transactions using your card provided you have not contributed to the loss and have notified ANZ of any suspected misuse of the card within a reasonable time of any suspected misuse or fraud. See clause 23 of the ANZ Travel Card Product Disclosure Statement for more detail.
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What is the back-up card for?

When you purchase an ANZ Travel Card, you get two cards: a primary card and a backup card, for added security. If you lose your primary card while you’re overseas, you can still access your money with your backup card (which has a different PIN). The backup card is only used in the event that your original card is lost, stolen or damaged. You must not provide either your primary or backup card to any other person for their use.

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Can I use my ANZ Travel Card in countries that use a different currency to the currencies on my card?

You can use the ANZ Travel Card all over the world, wherever Prepaid Visa cards are accepted
electronically, to make purchases and withdraw local money regardless of what
currency is stored on your ANZ Travel Card.

When you use a currency for a transaction that is not the same as a currency loaded on your card, if you incur an ANZ fee if you use Australian Dollars for the transaction. If you use Australian Dollars for the transaction you will incur the AUD Currency Fee, which is 3% of the value of the transaction.

Examples:

  • If you have only loaded Australian Dollars on your card and you make a purchase in Fiji, the transaction will be converted from Fijian Dollars into Australian Dollars and debited from the Australian Dollars stored on your card. You will pay the AUD Currency Fee of 3% of the transaction value.
  • If you have only loaded Great British Pounds on your card and you make a purchase in Fiji, the transaction will be converted from Fijian Dollars into Great British Pounds and debited from the Great British Pounds stored on your card. You will not pay the AUD Currency Fee .
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Will I be charged for an ATM cash withdrawal?

Yes. The following ATM Withdrawal Fee will apply;

Australian Dollars (AUD) 3.50
United States Dollars (USD) 2.50
Great British Pounds (GBP) 2.00
Euros (EUR) 2.20
New Zealand Dollars (NZD) 4.50
Canadian Dollars (CAD) 3.00
Hong Kong Dollars (HKD) 20.00
Singapore Dollars (SGD) 4.00
Thai Baht (THB) 95
Japanese Yen (JPY) 260

Plus 3% AUD Currency Fee if using currency stored in Australian Dollars.

Please note that some ATM operators may also charge you an additional fee that will be deducted from the balance on your ANZ Travel Card. Not all ATM operators advise of this additional fee or the amount of the fee before you withdraw money from their ATM.

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What other ANZ fees and charges apply?

Other fees and charges may apply to your use of the ANZ Travel Card, as described below:

Fee When payable Amount or Stored Value Currency Amount
Card Issuance Fee On issue of a Card (inclusive of Backup Card) AUD 11.00
Initial Load Fee   Nil
ATM Withdrawal Fee* For each Electronic Transaction where you use an ATM (as applicable to the Stored Value Currency withdrawn) AUD:3.50
USD:2.50
GBP:2.00
EUR:2.20
NZD:4.50
CAD:3.00
HKD:20.00
SGD:4.00
THB:95
JPY:260
Monthly Inactivity Fee Each month after any period of twelve (12) consecutive months in which you have not made a Transaction AUD: 3.00
Reload Fee
(including via BPAY and Postbillpay)
Each time you purchase additional Value, following your initial purchase of Value except when you purchase another Stored Value Currency using your Australian Dollar Stored Value. 1.1% of Value Purchased
Transaction Fees for purchases
(in-store and online)
  Free
AUD Currency Fee For each Electronic Transaction that debits Stored Value in Australian Dollars except when you transfer Value from your Australian Dollar Stored Value to another Stored Value Currency. 3% of Value of Transaction
Card Replacement Fee On issue of a replacement Card (if applicable) AUD 35.00
Balance Enquiries   Nil
Activity Alerts On issue of an SMS alert as configured using the Website (as applicable to the Stored Value Currency in respect of which an SMS alert is sent) AUD:0.35
USD:0.35
GBP:0.25
EUR:0.30
NZD:0.70
CAD:0.45
HKD:1.00
SGD:0.40
THB:10
JPY:30
Any Government duties, taxes, rates or other charges incurred in respect of Transactions that increase or reduce the Stored Value will be payable by you.  

Please refer to the Product Disclosure Statement (PDF 228kB) for further details.

* This fee is applicable to all ATM Transactions (whether performed at an ANZ ATM or otherwise). ATM operators may impose their own surcharge/withdrawal fee

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I want one! Where can I get my ANZ Travel Card?

To purchase an ANZ Travel Card, simply visit anz.com/travelcard or visit your nearest ANZ Branch or ANZ Foreign Exchange Centre within Australia (including Melbourne and Sydney International Airports).

If purchasing your ANZ Travel Card at anz.com/travelcard you will need to visit your nominated ANZ Branch or ANZ Foreign Exchange Centre after 5 business days after making the purchase to collect your ANZ Travel Card. If purchasing your ANZ Travel Card in an ANZ Branch or ANZ Foreign Exchange Centre, cards are issued over-the-counter at the time of purchase and are ready for use before the end of the next business day.

Please note: Federal Government legislation requires ANZ to verify the identity of all ANZ Travel Card holders. If you are not already a current ANZ account holder, you must complete ANZ’s Customer Identification Process.

If you attend a 'Sales Only' or 'In Centre' branch, you will need an ANZ account or a credit card that is accepted by ANZ in order to be able to purchase an ANZ Travel Card. For all other locations that sell ANZ Travel Cards, you can use cash.

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Will my name be on the card?

If you purchased your card at anz.com/travelcard or through ANZ Internet Banking, both your primary and secondary cards will have your name printed on the cards. ANZ Travel Cards purchased over the counter in an ANZ Branch or ANZ Foreign Exchange Centre in Australia will not have your name printed on the card.

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How do I use my ANZ Travel Card?

You can use your ANZ Travel Card to make purchases wherever Prepaid Visa cards are accepted electronically or withdraw cash from Visa enabled ATMs.

When you make a purchase with your ANZ Travel Card:

  1. put the card through the merchant terminal
  2. select the Credit ('CR') button
  3. the merchant will then request your signature or PIN for authorisation.

When you withdraw cash from a Visa enabled ATM:

  1. put your card into any Visa enabled ATM
  2. enter your PIN
  3. select the Credit ('CR') button
  4. get your cash

Selecting the Credit ('CR') button on Visa enabled ATMs or merchant terminals gives you access via the Visa network to the stored value on your ANZ Travel Card.

When you use ANZ Travel Card to make a purchase at a merchant or withdraw cash from an ATM, the card will automatically use the currency on the card of the country of the transaction (if you have loaded enough of that currency to be able to process the transaction in full).

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Where can I use it?

ANZ Travel Card enables you to access your own money across the globe; wherever Prepaid Visa cards are accepted electronically. You obtain the convenience of being able to instantly access your cash 24 hours a day via Visa's global network from over 29 million locations worldwide wherever Prepaid Visa cards are accepted electronically, plus over one million Visa ATMs worldwide in over 150 countries. This offers you the ability to use your ANZ Travel Card to make purchases in store or to get cash out through an ATM.

Please note that due to trade/economic sanctions and government restrictions the ANZ Travel Card cannot be used in some countries including Cuba, Iran, Syria and Burma (Myanmar), the Sudan and North Korea. Please check DFAT and OFAC and with the relevant embassies before you travel.

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How do I activate my card?

If you have purchased your ANZ Travel Card online at anz.com/travelcard, after receiving your card you will need to activate your card by registering your card online at anz.com/travelcard before it can be used.

If you purchase your ANZ Travel Card at an ANZ Branch or ANZ Foreign Exchange Centre in Australia no activation is required. Your card is automatically activated before the end of the next business day.
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Can I change my PIN?

A PIN is allocated to you when you purchase an ANZ Travel Card, but you can change it to make it more meaningful to you. You can do this online via 'Manage Your ANZ Travel Card' using 'My Settings' and then 'Reset Card PIN'. For security reasons, you should not change your PIN to be the same number as your Security Code.

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What do I do if I forget my PIN?

If you forget your PIN, you must change your PIN online via 'Manage Your ANZ Travel Card' using 'My Settings' and then 'Reset Card PIN'.

 

 

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What is the difference between my Security Code and my PIN?

Your Security Code is not the same as your PIN. Your Security Code is the 4-digit number you nominated by you at the time of purchasing your card and is used to identify you when logging into My Account and when you call ANZ Travel Card Customer Service. Your PIN (Personal Identification Number) is a unique 4-digit number that is used to make cash withdrawals from ATMs and when making purchases at some merchants, which is allocated to you when you receive your cards. Your primary card and backup card have different PINs.

Please note: You may change your PIN as outlined in 'Can I change my PIN' but you cannot change your Security Code. For security reasons, you should not change your PIN to be the same number as your Security Code.

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How long can I use the card for?

The card is reusable and valid for up to three years. The expiry date is located on the front of the card. Your ANZ Travel Card cannot be used after it has expired. You will need to make sure you either transfer your card balance to a new card within 6 months before your card's expiry date or redeem any remaining balance on your card within 12 months of the expiry date of the card. Please see 'What happens if I have money left over on the card?' section below for details.

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Using an iPhone or iPad?

If you are using an iPhone or iPad to log in to the cardholder website and see only a blank page, you will need to enable 'pop ups' by clicking on "Safari" in the top menu bar and making sure that "Block Pop-up Window" is not ticked.

While you will be able to see your card balance and transaction history and change your PIN using an iPhone or iPad, other functions within the website such as transferring between currencies are not currently available unless you are using Internet Explorer as your browser. As a result if you want to use all functions on the website,at this time we recommend cardholders log in to anz.com/travelcard using a PC (with Internet Explorer as the browser) rather than using an iPhone or iPad. We expect to be able to update this FAQ shortly.

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What happens if I have money left over on the card?

If there is money left on your card when you return home, you can either continue to use it, keep it for your next trip, or close the card and redeem the remaining balance. Don't forget if you make purchases in Australian Dollars the 3% AUD Fee applies.

The remaining balance can be converted back to Australian Dollars and credited to a nominated account by visiting anz.com/travelcard or any ANZ Branch or ANZ Foreign Exchange Centre in Australia and completing an ANZ Travel Card Closure Form. The exchange rate(s) used is the rate(s) displayed on anz.com as being the rate at which ANZ buys Travellers Cheques and Travel Card in the Stored Value currency(ies) that is applicable on the day we receive your ANZ Travel Card Closure Form (provided there are no outstanding disputes or transactions to settle).

If no transaction is made on the card for more than 12 consecutive months (prior to your card’s expiry date), a Monthly Inactivity Fee will begin to apply for each stored currency on the card. Please see ‘What is the Monthly Inactivity Fee?’ for more details.

You will need to make sure you redeem any remaining balance on your card within 12 months of the card's expiry date or transfer your card balance to a new card within 6 months before the card expiry date and within 12 months of the cards expiry.

Please see ‘How long can I use the card for?’ above for details.
For further details, please refer to the ANZ Travel Card Product Disclosure Statement (PDF 228kB).

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What is the Monthly Inactivity Fee?

If you do not load or use the card for more than 12 consecutive months (prior to your cards expiry date), an AUD $3.00 Monthly Inactivity Fee will begin to apply.

Please refer to the Product Disclosure Statement (PDF 228kB) for more details.

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Do I receive paper statements?

No paper statements are issued however while your card is active you can view (and print out) your transaction history and card balance online at any time by logging on to My Account at anz.com/travelcard

 

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How can I check my transaction history and card balance?

Website: you can view (and print out) your transaction history and card balance online at any time by logging on to anz.com/travelcard.

ATM: Some Visa enabled ATMs will allow you to do an ATM Balance Enquiry, the ATM operator may charge a fee for this service. The balance shown may only be for the first currency in Stored Value Currency Order. The ATM operator may use a different exchange rate to us. You can also access your transaction history and card balance via;

Phone: call 1800 094 003 (within Australia) or +61 3 9683 7777 (when overseas). Call charges may apply.

SMS Activity Alerts: if you provided your mobile number when you registered your card then you can send SMS text requests using your mobile phone to check your card balance or last 5 transactions. Fees apply.

  • To check your card balance: text ‘bal’ and the last 4 digits of your card number (eg. bal 9999) to +61 429 333 666.
  • To check your last 5 transactions: text ‘stmt’ and the last 4 digits of your card number (eg. stmt 9999) to +61 429 333 666.

Auto alerts to your mobile: Set up regular text alerts online at anz.com/travelcard, and we’ll keep you up to date via your mobile phone. You can get SMS texts to let you know when your balance is low or to confirm reloads. Please ensure that you have international roaming on your mobile account when travelling overseas. Fees apply.

To set up auto alerts to your mobile:

  1. Login to My Account at anz.com/travelcard
  2. Click on the My Personal Settings tab
  3. Select menu item ‘Set SMS/Email Alerts’ from the Vertical Navigation bar
  4. Select the Card / Card Account for the Alert to be applied to and click SUBMIT
  5. In the Transaction and Frequency drop down boxes select the type and frequency of the alert to being set and click ADD.
    • Single or multiple alerts can be set at the same time.
    • To select multiple alerts repeat this step for each alert type required.
    • Click SUBMIT when all of the desired alerts have been set.

Please note: You may incur charges from your mobile phone operator as a result of using mobile text requests or international roaming. Any such charges are solely your responsibility.

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Why does my balance reduce when I check in at a hotel or book a rental card?

Some merchants such as hotels or car rental agencies may request us to confirm electronically that you have sufficient money to pay for their goods or services (“authorisation”). An authorisation may have the effect of reducing your card balance even though you have not been asked to pay. Unless cancelled earlier, the authorisation will be automatically cancelled 7 days after the request for authorisation was made. See paragraph 7 of the ANZ Travel Card Product Disclosure Statement for more detail.

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What happens if I lose my card or it gets stolen?

You must report the lost or stolen card by immediately calling ANZ Travel Card Customer Service 1800 094 003 (within Australia) or +61 3 9683 7777 (when overseas - call charges may apply), so we can cancel the lost or stolen card for you. If you find the missing card after reporting it, you will not be able to use it and will need to cut it diagonally through the magnetic strip.

If you lose your primary card you should report the loss to ANZ but you can still access your money using your backup card.

If you lose both cards overseas, we can issue you with emergency replacement cards
while you are away. A Card Replacement Fee of AUD $35 may apply. Please refer to the
ANZ Travel Card Product Disclosure Statement (PDF 228kB) for more details.

Tips for keeping your card safe
Keep your primary and backup cards in different locations (e.g. one in your wallet and the other in your suitcase). Memorise your PIN(s) or change them to something you will remember easily but wont be easy for anyone else to guess. Do not write them down or disclose them to others.

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Why is my card balance different to the balance from an ATM?

If the ATM displays a balance in a currency other than your Stored Value Currency (for example you request a balance from an ATM in Australia of your Stored Value or you request a balance from an ATM in France and you have Euros and Great British Pounds on the card), the currency conversion rate will likely be different to the currency conversion rate used in relation to ANZ Travel Card and so discrepancies can arise. This will also apply when you use an ANZ ATM in Australia as the conversion rate used by ANZ ATMs is not the same conversion rate as used for ANZ Travel Card.

If the ATM displays a balance in the same currency as is used in the country where the ATM is located and you only have that currency loaded on the card, you should receive an accurate balance of the Stored Value held on the card.

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How do I reload money onto my ANZ Travel Card?

To reload your card - you have 3 options:

  1. Using BPAY® via Internet or Phone Banking
    Please use BPAY Biller code 106641 and your 16-digit card number as the Customer
    Reference Number (BPAY Reference Number) displayed on the front of your ANZ Travel Card. BPAY reloads will take up to 4 business days to be processed.
  2. Reload at Australia Post outlets that provide the Postbillpay® service by presenting the card. Postbillpay loads will take up to 4 business days to be processed.
  3. By visiting one of our ANZ Foreign Exchange Centres within Australia you can load funds immediately onto your ANZ Travel Card.

Please note: A Reload fee of 1.1% of the value purchased will apply to every reload.

Please note: If you have only loaded one currency, the Australian Dollar amount will be automatically converted to that currency. If you have loaded more than one currency, or changed your Currency Order, the Australian Dollar amount will be automatically converted to the first currency in your Currency Order .

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How much money can I load on my ANZ Travel Card at any one time?

You can load between AUD $200 and up to AUD $25,000 (excluding Card Issuance Fee) at any one time.

Depending on the means you use to load the card, limits may apply.

There is no fee for the initial load.

Please note: A Reload Fee of 1.1% of the value purchased will apply to every reload.

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How much money can I load on my ANZ Travel Card in total?

Maximum yearly (January - December) load for the total combination of currencies is AUD $80,000.

 

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What exchange rate is used for reloads?

The exchange rate used for reloading the card is on www.anz.com (under ‘Travel and Foreign Exchange‘) or is available from any ANZ Branch or ANZ Foreign Exchange Centre in Australia.

When you reload at an ANZ Foreign Exchange Centre, the exchange rate is the rate applying on the day you make the reload.

When you reload using BPAY or Postbillpay, the exchange rate is the rate applying on the day we receive your payment. This may be up to 4 business days after you initiate the payment.

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What is the Currency Order?

The standard Currency Order is:

  1. Australian Dollars (AUD)
  2. United States Dollars (USD)
  3. Great British Pounds (GBP)
  4. Euros (EUR)
  5. New Zealand Dollars (NZD)
  6. Canadian Dollars (CAD)
  7. Hong Kong Dollars (HKD)
  8. Singapore Dollars (SGD)
  9. Thai Baht (THB)
  10. Japanese Yen (JPY)
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How can I change my Currency Order?

You can change the first currency by visiting anz.com/travelcard or calling ANZ Travel Card Customer Service on 1800 094 003 (within Australia) or +61 3 9683 7777 (when overseas - call charges apply). If you would like change the Currency Order for all available currencies visit anz.com/travelcard and follow the instructions.

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How do I know which currency my money is loading to?

If you have loaded only one currency, all reloads will be to that currency.

If you have loaded more than one currency,

  • you can reload more than one currency by visiting an ANZ Foreign Exchange Centre;
  • all loads by BPAY or Postbillpay will be to the first currency in Currency Order.
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Which currency will be used for a transaction?

If you have loaded only one currency, that currency will be used.

If you have loaded more than one currency, the currency of the country of the transaction (if you have sufficient funds to pay the transaction in full will be used.)

If you do not have any or sufficient currency of the country of the transaction to process the transaction in full, the transaction will be debited from the first currency in Currency Order that has enough currency to pay the transaction in full.

  • A transaction will be declined if you do not have enough currency to pay the transaction in full, even if you would have had enough currency by combining currencies to pay the transaction in full.
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Can you reload money into more than one currency at a time?

You can reload more than one currency at a time at an ANZ Foreign Exchange Centre.

Please note when you reload your card you will incur a Reload Fee of 1.1% of the transaction value (even when you load Australian Dollars). You do not incur a Reload Fee when you transfer between currencies on your card.

 

 

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How do I transfer money between currencies?

Money can be transferred between available currencies by logging onto anz.com/travelcard or calling ANZ Travel Card Customer Service on 1800 094 003 (within Australia) or +61 3 9683 7777 (when overseas - call charges apply).

Example:

You have loaded multiple currencies on your card. You use BPAY to make a reload to the card. As you have not changed the currency order, the reload will be made to the card in Australian Dollars (being the first currency in currency order), incurring the Reload Fee of 1.1% of the transaction value.

You then log into your card on anz.com/travelcard and follow the instructions to transfer money from the Australian Dollars on the card to Great British Pounds, Euro and United States Dollars (no fee is incurred).

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What are the limits applicable to the ANZ Travel Card?

There are limits to the amount of Value you may withdraw as cash or spend on purchases within a 24 hour period, as described below.

Stored Value Currency applicable
Limits Australian Dollars (AUD) New Zealand Dollars (NZD) United States Dollars (USD) Great British Pounds (GBP) Euros (EUR)
24 hour ATM Cash
Withdrawal Limit*
AUD 2,500 NZD 3,000 USD 1,800 GBP 1,000 EUR 1,500
24 hour Merchant
Transaction Limit
AUD 5,000 NZD 7,000 USD 5,000 GBP 3,500 EUR 5,000
Limits Canadian Dollars (CAD) Hong Kong Dollars (HKD) Singapore Dollars (SGD) Thai Baht (THB) Japanese Yen (JPY)
24 hour ATM Cash
Withdrawal Limit*
CAD 3,000 HKD 13,700 SGD 3,250 THB 77,000 JPY 205,000
24 hour Merchant
Transaction Limit
CAD 6,000 HKD 27,500 SGD 7,000 THB 155,000 JPY 410,000

* ATM merchants may also impose additional limits that restrict the maximum or minimum value that you can withdraw in any one transaction.

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What card information is available online or over the phone?

You can access your card balance, account information, transaction history and change your PIN online via anz.com/travelcard or over the phone (refer to ‘Who do I contact for help?’). Your card balance and transaction history are available via text message if your mobile phone service supports SMS international roaming (fees apply).

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How do I access my card information online?

To access your information online, register your card at anz.com/travelcard

 

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Who do I contact for help?

We are here to assist you 24 hours a day, 7 days a week.

ANZ Travel Card Customer Service:

  • Local phone: 1800 094 003 (freecall within Australia)
  • International phone: +61 3 9683 7777 (call costs apply)

 

BPAY

 

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Note: If you have a Single Currency Travel Card that begins with the 4283 or 4705 please refer to anztravelcard.com for information relevant to your card.

® Registered trademark of BPAY Pty Ltd ABN 69 079 137 518

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Travel Card Product Disclosure Statement (PDF) (PDS) and the Financial Services Guide (PDF) which is available by calling 13 13 14 or visiting anz.com before acquiring the product.

You need Adobe Reader to review PDF files. You can download Adobe Reader free of charge.

To reload your card while you're away, contact your bank or financial institution to make a BPAY payment from your cheque, savings or transaction account via internet or phone banking (allow up to 4 business days). The conversion rate used will be the rate on the day ANZ receives your cleared funds from BPAY. A 1.1% Reload Fee will apply for each reload.

Please note that due to government restrictions the ANZ Travel Card cannot be used in some countries including Cuba, Iran, Syria and Burma (Myanmar).
Please check DFAT and OFAC websites and with the relevant embassies before you travel.

The ANZ Travel Card is not intended to be purchased by any person who is not a resident of Australia.

The ANZ Travel Card is not able to be linked to any ANZ account and cannot be accessed via ANZ Internet Banking. To access your Card details, you will need to go to anz.com/travelcard/myaccount.

Fees and charges apply for the purchase and use of ANZ Travel Card. Please see the ANZ Travel Card Product Disclosure Statement for details.